Account Services

Account Services is responsible for the billing and collection of fees and payments for water, sewer and solid waste services.  This office also handles connections, disconnections, trouble orders, transfers of services, collection of utility security deposits and customer questions and complaints regarding utility bills and services.

This department is also responsible for customer service, cashiering and billing.  Delinquent accounts procedures for both active and inactive accounts are initiated by this office.

Performance Objectives

  • Deliver service to customers in a timely manner
  • Process payments and cash receipts and make deposits in a timely manner
  • Prepare and mail correct and concise utility bills to all customers in a timely manner.